FOR INQUIRIES OR QUESTIONS CALL US! (905) 807-0207
FAQs
Frequently asked questions.
Notice: You can find our terms and conditions below
What types of businesses to we clean?
We clean a wide variety of commercial spaces, including offices, retail stores, medical facilities, restaurants, warehouses, and more. Whether you have a small office or a large facility, Dust 'N Done Pro Cleaning has the experience and expertise to meet your cleaning needs.
Are your cleaners insured and bonded?
Yes, all our cleaners are fully insured and bonded for your peace of mind. This ensures that your property is protected, and you can trust our team to work professionally and responsibly in your space.
Can you clean after business hours?
Yes, we offer flexible scheduling to meet your needs, including after-hours, early mornings, and weekends. Our goal is to minimize disruption to your business operations while keeping your space spotless.
What happens if I’m not satisfied with the cleaning?
Your satisfaction is our top priority. If you’re not happy with any aspect of our service, let us know within 24 hours, and we’ll return to address the issue at no additional cost.
How do I get started with your services?
Getting started is easy! Simply contact us through our website or by phone to request a free consultation. We’ll assess your cleaning needs, discuss your preferences, and provide a customized quote. Once you approve, we’ll schedule your first cleaning at a time that works best for you.
TERMS AND CONDITIONS
IMPORTANT NOTICE:
By booking our services, you agree to the following terms and conditions, which are designed to ensure clarity and fairness for both parties. Please read them carefully.
1. Estimates and Pricing
Our online booking system provides estimates based on the information provided at the time of booking.
Final pricing is subject to change depending on factors such as:
The condition of the property.
New information was acquired about the job scope.
Additional time is required if the cleaning is projected to take longer than expected.
2. Last-Minute Cancellations
In the event our team arrives at the job site and the customer cancels the appointment at that time, a cancellation fee of 50% of the job cost will be charged.
3. Customer Guidelines
To ensure a seamless experience, customers are responsible for the following:
Property Access:
Providing access to the property prior to the scheduled cleaning time. Failure to do so may result in rescheduling or cancellation fees.
Accurate Information:
Providing complete and accurate payment details at the time of booking.
Appointment Changes:
Notifying us promptly of any changes to the appointment, such as rescheduling, cancellations, or scope of work updates.
4. Company Responsibilities
Dust N' Done Pro Cleaning is committed to maintaining high standards and professionalism:
Confidentiality:
We will keep all customer payment and contact information confidential and secure.
Right to Refuse Unsafe Work:
We reserve the right to refuse unsafe tasks, which may include but are not limited to:
Cleaning hazardous materials such as feces or areas infested with bugs.
Cleaning spaces that pose significant safety risks to our team.
Liability for Damaged Items:
We are not responsible for damage to items that are not properly secured prior to the cleaning. Customers are advised to secure fragile, valuable, or delicate items before our arrival.
5. General Terms
By booking our services, you agree to these terms and conditions and acknowledge our policies regarding pricing, cancellations, and customer responsibilities.
If you have any questions or concerns, please contact us at (905) 807-0207.
6. Customer Satisfaction
At Dust N' Done Pro Cleaning, we take pride in delivering exceptional service. If you are unhappy with the cleaning, please contact us within 24 hours, and we will return to address any concerns free of charge to ensure your satisfaction.